Refund policy
BibleSketchesUK is operated by Wisque Limited, a UK company acting under licence on behalf of the artist and brand BibleSketches. When you purchase from this website, you are entering into a contract with Wisque Limited (Company No. 09257232, VAT No. GB287907252, registered address: Oxford House, 15-17 Mount Ephraim Road, Tunbridge Wells, Kent, TN1 1EN, United Kingdom).
We want you to be delighted with your order. Please read our policy below so you understand your rights and our obligations under UK and EU consumer law. Full details of your right to cancel, including the model cancellation forms, are on our Right of Withdrawal page. If you are in the EU, you can also submit a cancellation using our "Withdraw from contract" form.
Returns
You can return your order within 14 days of receiving it, without giving a reason, unless the item is exempt (see "Items that cannot be returned" below). You do not need to keep the original packaging, but please return items with reasonable care. You are entitled to handle goods as you would in a shop to check them; if you handle them beyond what is necessary to establish their nature and condition, we may reduce your refund to reflect any loss in value. Your separate right to return faulty goods is not affected by this 14-day period.
To initiate a return, please contact us at support@biblesketchesuk.com stating your order number, the items you wish to return, and the reason for return. We will guide you through the next steps.
Returns should be posted to:
Wisque Ltd
Enterprise Works
LEFA Industrial Estate
35 Edgington Way
Sidcup
DA14 5BH
United Kingdom
You must include your original order number, name, and contact details in the parcel so we can process your return promptly.
Return postage
If your item is faulty or damaged, we will provide a pre-paid returns label.
If the item is being returned for any other reason (for example unwanted or ordered in error), return postage is your responsibility. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Items that cannot be returned
Certain items are exempt from the right to cancel:
- Products personalised or custom-made to your specification, for example a print with your own name, photograph or wording added.
- Gift cards and any digital downloads.
- Sealed items that are not suitable for return for health or hygiene reasons, once they have been unsealed.
If a product is genuinely personalised and therefore exempt, we will make this clear on the product page before you buy.
Damaged or faulty items
If your item arrives damaged or faulty, please contact us at support@biblesketchesuk.com as soon as possible, and within 30 days of receiving it, with your order number and photographs of the issue. Under the Consumer Rights Act 2015 we will offer a refund, replacement or repair in line with your statutory rights. Reporting a fault within 30 days does not affect your longer-term statutory rights.
Cancelling an order
You can ask us to cancel your order before it is printed or dispatched by emailing support@biblesketchesuk.com with your order number. Cancelling before it goes to print is the easiest option: there is nothing to send back and no return postage to pay. If your order has already been printed or shipped, you still have the statutory 14-day right to cancel set out below; in that case you return the goods to us once they arrive.
Your right to cancel (Consumer Contracts Regulations)
If you are a consumer based in the UK or EU, you have a legal right to cancel your purchase within 14 calendar days of receiving your goods, unless the items are exempt (see above). This is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise this right:
- Contact us at support@biblesketchesuk.com within 14 days of receiving your order, or use the "Withdraw from contract" form on our website.
- Return the goods to us as outlined above within 14 days of telling us.
You will be refunded in full, including standard outbound delivery charges, within 14 days of us receiving the returned goods, or from the day you provide proof that you have sent them back, whichever is earlier.
Refunds
Once your return is received and inspected, we will process your refund to your original payment method within 14 days. Please then allow up to 7 working days for the refund to appear on your account. Refunds will not be issued for personalised items unless they are faulty.
Legal jurisdiction
This policy is governed by and shall be interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions, please contact us at: